Follow

Login Help and Edit Your Account

WildCoins are tied to your account, not a specific computer. To access your WildCoins from any computer, simply sign in to your account. And then, you can use your WildCoins to play games just like normal. When you log in or sign in, you will have access to your purchase history as well. 

Logging in

To login to your account, click "Sign In" and enter the email address and password.

 

If you get an error message that the email address and password do not match, click "Forgot Password" to reset your password. (Also check to be sure there isn't a rogue space after your email or password)

If you are still not able to log in, click "Submit a Request" at the bottom of this page, for help from Customer Support. Be sure to include your email address, full name, and Year of Birth for account verification.

 

I have signed in but I don't see my WildCoins balance or purchased games!

This will happen if you are signed in under a different email. You'll want to try these steps:

  1. Sign out of both the WildTangent Games App and our website.
  2. Close your browser window and the WildTangent Games App. 
  3. Re-launch the WildTangent Games App and sign back in with the email address and password of your active account (if you have more than one email address, try them all!)

You should see your account details.

If not, click "Submit a Request" at the bottom of this page, and let Customer Support know. Be sure to include your email address, full name, and Year of Birth for account verification. It also helps to include some account specific details - like the number of WildCoins you have, or the latest game you purchased. 

 

When trying to register, I get an error message that my email address is already taken.

This means there is already a WildTangent account using that email address. Either, you already have an account and just need to log in with your password.... or someone else used that email address to create an account and you will need to use a different one. 

 

How do I change my account email address?

  1. Launch the Games App and select 'Sign In' in the upper right corner, and log in
  2. Click on your account email (at the top of the page), and select "View Account"
    ZD_Account_Signin_View.png
  3. Next to "View/Edit account info", click "Update"
    ZD_Account_View_Edit_Account_info.png
  4. On the Account Information page, enter your new email address; you will also need to enter your CURRENT password into the "Old Password" field
    ZD_Account_View_Edit_Account_update_email.png
  5. Click "Submit"

 

How do I change my account password?

  1. Launch the Games App and select 'Sign In' in the upper right corner, and log in

  2. Click on your account email (at the top of the page), and select "View Account"
    ZD_Account_Signin_View.png
  3. Next to "View/Edit account info", click "Update"
    ZD_Account_View_Edit_Account_info.png
  4. Now, you need to enter in the "Old Password" - if you just had your password reset? Then that is your "old" password - I know, that's a little confusing.
  5. Enter a new password - of your choosing - in the "New Password" field. 
  6. Enter it again in the "Confirm New Password" field.
  7. Then click "Submit"
    ZD_Account_View_Edit_Account_update_password.png

 That's it!

Was this article helpful?
10 out of 24 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Marie Harper

    Never offered a disc of games I buy. Why? How would I get discs for gamrs I alteady bought?

  • Avatar
    Kim E.

    That's a good question. The game backup discs we offer are only available at the time of purchase, we have some more information about installation discs here: https://support.wildtangent.com/hc/articles/204421255 if you need any further help, just submit a request to contact support!

Powered by Zendesk