How to Make and Send a Screenshot

Sending a screenshot to Customer Support allows them to see exactly what you are seeing, without you having to type a 15 page essay describing.

There are many ways to take and send screen shots. Below is the most straightforward of them all.

  • press the PrtScn key(PrintScreen) (If you are using a laptop you may have to press the Fn button as well.)
  • Open the email you received from Customer Support, and put your cursor in the body of the message (where you type your reply).
  • PASTE the image. You can do this by pressing Ctrl + V on the keyboard or using a mouse (right click and select Paste)

You could also use the Snipping tool that comes with Windows 10, and get the image that way too!

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