Sending a screenshot to Customer Support allows them to see exactly what you are seeing without having you type a 15-page essay describing your issue.
There are a few ways to take and send screenshots. Below is the most straightforward:
- Press the PrtScn key (PrintScreen) (if you are using a laptop you may have to press the Fn button as well).
- Open the email you received from Customer Support and put your cursor in the body of the message.
- PASTE the image. You can do this by pressing the Ctrl + V keys at the same time on the keyboard or using a mouse (right click and select Paste).
You could also use the Snipping tool! Go to the Start menu, type in Snipping Tool, and click on New when Snipping Tool is open. You can take a screenshot of anything on your screen, as well as being able to circle notes if you'd like with the pen tool after you take a screenshot with Snipping Tool.