There are many ways to take and send screen shots. Below is the most straightforward of them all.
Sending a screenshot to Customer Support allows them to see exactly what you are seeing, without you having to type a 15 page essay to describe it.
You can follow the steps below to create and send a screenshot to Customer Support.
- To take a screenshot of the entire screen, press the PrtScn key(PrintScreen) If you are using a laptop you may have to press the Fn button as well.
- Then open the email you received from Customer Support, and put your cursor in the body of the message (where you type your reply).
- PASTE the image. You can do this by pressing Ctrl + V on the keyboard or using a mouse (right click and select Paste)
That's it! Now you can send the email to Customer Support!