What are backup discs and why would I need one?
We offer backup discs as an option for customers who do not have a steady internet connection or those who want a physical copy of the game. A backup disc only contains the installation files for the purchased game.
If you install the game from a backup disc, you will still need to connect to the Internet to complete the unlock process. Once a game has been unlocked, no further Internet connection is required to play.
When can I buy a backup disc?
Backup Discs are only available at the time of the initial purchase and cannot be purchased or shipped separately. You also receive 20 free WildCoins with a purchase of a backup disc, which is enough to buy any regular priced game!
When should I expect my backup disc to arrive?
Discs are shipped using the United States Postal Service. Deliveries to the United States should arrive within 7 business days of your purchase; international deliveries can take up to 2 weeks.
Backup discs are only available to those in the USA, New Zealand, Australia, South Africa and Brazil.
Do I need to have a backup disc to play my game?
Not at all. When you purchase a game, a download link and the unique unlock code can be accessed when you log in to your account and navigate to your purchase history page. You can do this by following the steps in our Help Center article.
If you still have questions, please select the “Submit” button below to open a help request with Customer Support.