We know that things happen, like unintended duplicate purchases, damaged or defective discs, and system compatibility issues. So, here are some guidelines on exchanges and refunds.
PC Download Games
We may exchange or refund a game purchased from WildTangent, at our discretion, within 30 days of the purchase date. Please note, we cannot refund games purchased through third-party app stores (e.g. iTunes, Google Play), websites (e.g. Amazon.com) or from retail stores, as they were not purchased directly from WildTangent.
We may refund unused WildCoins Packs, at our discretion, within 30 days of the purchase date. Partially used WildCoins Packs, and WildCoins balances are non-refundable.
We may refund or reship a lost, damaged, or defective backup disc, at our discretion, within 30 days of the purchase date.
Steam Keys (unlock codes) purchased from WildTangent are non-refundable.
If you need assistance, click "Submit a request," below.