If you experience this error, we first suggest restarting your router. This helps refresh a new connection to your Internet Service Provider (ISP). After all lights on the router have gone out, wait at least 20 seconds, and then reconnect the power cord to the router.
If the method mentioned above doesn't do the trick, follow the methods advised on the Microsoft Support site regarding fixing network connection issues for users who use Windows 10.
If this is a screen you're seeing, that means you are not connected to the internet. Check your connection and make sure you're properly connected either wirelessly or wired. Be sure you're not in Airplane Mode if you're on a laptop.
Additionally, this can occur when your firewalls are not configured properly. Various symptoms of an improperly configured firewall can include:
- Unable to unlock a game
- The Games App displays that it is "Unable to Connect" or "Cannot Connect to Server"
- Unable to log into the Games App due to an Invalid Username/Password error, but can log into the website
A tricky thing about firewalls is that they can allow content at one time, and then block it another time. Another important aspect about firewalls is that they can continue to block data even when they are turned off. So, you will need to properly configure your firewalls so that there are no interruptions in your game play.
Please note that it is quite easy to have multiple firewalls active at any one time. These will all need to be configured properly so that you do not have any issues using our software. Firewalls may include the following:
- Security Software (Norton, McAfee, TrendMicro, etc.)
- Router (Wired or Wireless)
For information on how to configure your firewall, please visit our Firewall Help page.