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Unable to Connect or Cannot Connect to Server

This error message occurs when your firewalls are not configured properly. Various symptoms of an improperly configured firewall can include:

  • Unable to unlock a game.
  • The Games App displays that it is "Unable to Connect" or "Cannot Connect to Server."
  • Unable to log into the Games App due to an Invalid Username/Password error, but can log into the website.

A tricky thing about firewalls is that they can allow content at one time, and then block it another time. Another important aspect about firewalls is that they can continue to block data even when they are turned off. So, you will need to properly configure your firewalls so that there are no interruptions in your game play.

Please note that it is quite easy to have multiple firewalls active at any one time. These will all need to be configured properly so that you do not have any issues using our software. Firewalls may include the following:

  • PC/Windows
  • Security Software (Norton, McAfee, TrendMicro, etc.)
  • Router (Wired or Wireless)

For information on how to configure your firewall, please visit our Firewall Help page.

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