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Gameplay Error

GPE_SS.png
 
The Gameplay error you are seeing means that the computer is being blocked from contacting the WildTangent servers. It's a non-specific error; just that something is stopping the game from launching. 99% of the time the error just means a firewall needs to be configured to allow that communication to happen.

First, you'll need to manually delete the game you are having this issue with. 
  • Click on the Start Menu, open the File Explorer (This varies depending on the Windows OS you have)
  • Select This PC
  • Select the C: Drive (sometimes called the Windows C:)
  • Select the folder “Program Files (x86)” and look for these two folders:
  •                 WildGames
  •                 WildTangent Games
    (These may also be listed  as HPGames, DellGames, ASUSGames etc…).
  • Find the game in either one or both of these folders.
  • Right click and delete the game folder.
  • Empty the recycle bin and restart the computer. (This part is REALLY important)
 
Then, you'll need to configure the firewall. This Help Center Article will explain what a firewall is and offer suggestions on how to configure it to allow the game to play. 
 
After that? Reboot the computer (Yes, again) and then? Reinstall the game! That's it. 

 

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