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Game doesn't respond or is crashing

Games crashes are often very complex issues.

If your game is not responding or crashing when you try to launch it, this is most likely related to your system's hardware configuration.

Please make sure that you are running the latest version of our Games App in the first place.
Over the past few months, we have been updating the games service with current technology. 

To find out how to check on your Games App version please follow this link:
How To Tell What Version Of The Games App You Have

Please reboot your computer and relaunch the WildTangent Games App so that any updates will automatically install.


Compatibility issues:

  • Please note: While individual games may be supported by older operating systems, the Games App is not supported by operating systems prior to Windows 7.
  • Additionally, some older games may not be Win7/Win8/Win10 compatible.
    You can check the game details page under "System Requirements" to see if a game will be compatible with your current PC. If a free session is available, use that to determine if a game will work on your PC, as well.

If you do encounter any compatibility issues with your computer, please check out the suggestions below:

Change the settings of Windows 10 Compatibility Mode:

  • Right-click (or press and hold) the program icon and select Properties from the drop-down menu
  • Select the Compatibility tab.
  • Under Compatibility mode, check the box next to Run this program in compatibility mode for and select the appropriate version of Windows from the drop-down list.

More information on this topic can be found by following this link:
Older Games Not Launching On Windows 10 PCs

 

Video/graphics Issues

Make sure your video card drivers are up to date:

Video drivers are small pieces of software installed on your computer to help run video programs - like games! An old or out-of-date video driver is one of the most common causes for video problems, or "crashes," while playing games.It can cause the game to "crash" - close, or the image to flicker.

Driver technology is always changing. Even if you have a new computer, there could be an updated driver that will ensure games run properly on your computer.

More information on this topic can be found by following this link:
Updating Video Drivers

 

Adjusting Hardware Acceleration

On older graphics cards, Hardware Acceleration may cause conflicts with some of your games. In most cases  this can be resolved by reducing or disabling Hardware Acceleration. To change your Hardware Acceleration settings, do the following:

Windows 7

Try turning off (or reducing) video hardware acceleration by following these instructions:

  1. Open Screen Resolution by clicking the Start button, then click on Control Panel and then, under Appearance and Personalization, click on Adjust screen resolution. Select Advanced Settings, click the Troubleshoot tab, and then select Change Settings. Note that some graphics card drivers do not permit you to change settings.
  2. Move the Hardware acceleration slider toward None to turn off or reduce video hardware acceleration.

Windows 8

With Windows 8 OS, it is not possible to adjust Hardware Acceleration.

Windows 10

Try turning off (or reducing) video hardware acceleration by following these instructions:

  1. Open Screen Resolution by clicking the Start button, then click on Control Panel,and then, under Appearance and Personalization, click on Adjust screen resolution. Click Advanced Settings, click the Troubleshoot tab, and then select Change Settings. Note that some graphics card drivers do not permit you to change settings.
  2. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

Sound Issues

As with graphics card drivers, the same applies to your sound card drivers. Visit the manufacturer's website for your soundcard to verify you have the most up-to-date driver installed. If you purchased your computer from a major computer manufacturer then the vendor usually provides updated driver downloads for all the hardware they use in their computers.

Make sure your DirectX is up to date. If you need to update your Microsoft DirectX, click HERE for more information on the latest version for your DirectX version.

 

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